Use Case: Replacing a complex FAQ on your website

Recently I had a discussion with a client about how to format their very, very complex FAQ on their website.

They said that people were not using it, even though the answers were all "right there".  As a result, their clients and potential customers were emailing and texting them to get answers.

Here's what I said was possible.  She's considering it now:

We build a form, accept emails to a dedicated email address, or start a text-only chat conversation on the website.  Pretty standard.

However, here's the magic:  Every response to what they submitted is based on the client's proprietary methods and body of knowledge, backed up by additional information pulled from OpenAI (ChatGPT) to start an AI-assisted dialog via email or text chats (their customer's chosen preference).

After a few back and forth texts, and in the emails are links to get my client involved directly to answer the questions beyond what the AI can generate.  Those new questions are logged, reviewed monthly, and the new answers are added to the body of knowledge so that next month the AI can respond directly to that specific question, thus it learns over time.

So the system presents the option to speak to a human, or if all is good will issue an invitation to schedule a video discovery call.

These are built custom for select clients.

If you're curious, you can reach me (not my chatbot) by Clicking Here.

Talk soon,

Rex